At HeelsCounty.com, we strive to provide the best shopping experience for our customers. However, we understand that circumstances may arise where you need to cancel an order or request a refund. We have established the following Cancellation and Refund Policy to ensure a fair and transparent process for our valued customers:

1. Order Cancellation

1.1 Cancellation Timeframe

You can cancel your order within 24 hours of placing it. To request a cancellation, please follow these steps:

• Contact our customer support team: Reach out to our friendly customer support team via email at sales.theredfortcreation@gmail.com or call us at 6396584933. Provide them with your order number and request for cancellation.
• Cancellation confirmation: Once your cancellation request is received within the stipulated timeframe, we will confirm the cancellation and process the refund (if applicable) based on our refund policy.

2. Refund Policy

2.1 Eligibility for Refund

Refunds are applicable under the following circumstances:

• Order cancellation within 24 hours: If you cancel your order within 24 hours of placing it, you will be eligible for a full refund.
• Defective or Incorrect items: If you receive a defective product or an item different from what you ordered, you are entitled to a full refund.
• Non-delivery: In the rare event that your order is not delivered within the estimated delivery timeframe, you may request a refund.

2.2 Refund Process

• Refund Timeframe: Once your eligibility for a refund is confirmed, we will process your refund within 5-7 business days. The refunded amount will be credited back to the original payment method used during the purchase.

2.3 Non-Refundable Items

The following items are non-refundable:

• Customized Shoes: Any shoes that are customized or personalized according to your specifications cannot be refunded unless there is a manufacturing defect.
• Clearance Items: Items purchased from the clearance or final sale section are considered final and cannot be refunded.

3. Contact Us

If you wish to cancel your order or have any questions regarding our cancellation and refund policy, please contact our customer support team. We are available Monday to Friday, from 9:00 AM to 6:00 PM (EST) to assist you.

Email: sales.theredfortcreation@gmail.com Phone: 63965844933

4. Policy Updates

HeelsCounty.com reserves the right to modify or update this cancellation and refund policy at any time. Any changes will be effective immediately upon posting on this page. It is the customer’s responsibility to review the policy periodically for any updates.

By placing an order on HeelsCounty.com, you agree to abide by the terms and conditions of this cancellation and refund policy. If you do not agree with any part of this policy, please refrain from making a purchase.