Return and Policy

Return and Policy

1. Returns and Exchanges

At [Your Shoe Website Name], we want you to be completely satisfied with your purchase. If for any reason, you are not happy with your order, we offer a hassle-free return and exchange policy. Please read the following guidelines and procedures to ensure a smooth process:

2. Return and Exchange Period

You may return or exchange any unworn or defective merchandise within 30 days from the date of delivery. The shoes should be in their original condition with all tags and packaging intact.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, follow these simple steps:

  • Contact our customer support team: Reach out to our friendly customer support team via email at [your customer support email] or call us at [your customer support contact number]. Provide them with your order number and a brief reason for the return or exchange.
  • Wait for confirmation: Once you’ve initiated the return or exchange request, our team will review your request and get back to you with further instructions within 1-2 business days.

4. Conditions for Return and Exchange

  • Unworn Condition: The shoes must be in unworn condition to be eligible for return or exchange. Any signs of wear and tear, scuffs, marks, or alterations will void the eligibility.
  • Original Packaging: Ensure that the shoes are returned in their original shoebox and packaging. Damaged shoeboxes may incur a restocking fee.
  • Tags and Labels: All original tags, labels, and accompanying materials should be intact and included in the return package.
  • Defective or Incorrect Items: If the shoes you received are damaged, defective, or incorrect, please notify us within 7 days of delivery, and we will arrange for a replacement or refund.

5. Refund and Exchange Process

  • Refund: Once we receive the returned item and inspect it to ensure it meets the return conditions, we will process your refund within 5-7 business days. The refund will be issued in the original payment method.
  • Exchange: If you wish to exchange the shoes for a different size, color, or style, we will process the exchange as soon as we receive the original item. If there is a price difference between the exchanged items, we will either refund the difference or provide payment details for the additional amount.

6. Return Shipping

  • Return Shipping Costs: Customers are responsible for the return shipping costs unless the item received was incorrect or defective. In such cases, we will provide a prepaid shipping label.
  • Shipping Insurance: We recommend adding shipping insurance when sending back the item to protect against loss or damage during transit.

7. Non-Returnable Items

For hygiene reasons and to ensure the safety of all our customers, the following items are non-returnable:

  • Socks and insoles
  • Shoe care products
  • Final sale items or clearance items

8. Contact Us

If you have any questions or need assistance with your return or exchange, please don’t hesitate to contact our customer support team. We are available [your customer support hours] to help you.

[Your Shoe Website Name] reserves the right to modify or update this return and policy page at any time. It is the customer’s responsibility to review the policy before making a purchase.

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